AI-Based Decision Tool to Forecast, Optimize and Allocate Paramedic Resources

The Challenge

Urgences-santé is Quebec’s only public prehospital emergency service organization. The project aims to equip Urgences-santé with a single AI-powered decision-support tool to improve staffing efficiency in the mid-term, avoid service gaps in the short term and mitigate service gaps in the near term. At the core, the solution will predict the demand for emergency care at these horizons, and propose solutions for maintaining target levels of service while reducing costs.



Scale AI investment


Total investment


“With the help of AI, Urgences-santé will be able to better deliver timely paramedic care to 2.5M people over a 744 km2 area, 24 hours a day, 365 days a year.”

— Patrick Taillefer, Deputy Director, Strategy and Performance and Research, Urgences-santé
Made possible through the
financial support of
Gouvernement du Québec
Gouvernement du Canada

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