Aircraft Parts Affinity Recommendation with AI

The Challenge

Bombardier, a global leader in business aviation, will deploy an AI project that will provide Bombardier’s Customer Experience team with data-driven insights to guide their service recommendations to aircraft operators and Maintenance, Repair and Overhaul facilities. This will help Bombardier adopt a tailored approach to scheduled maintenance, optimize Bombardier Service Centre visits by reducing aircraft downtime and associated costs, and ultimately provide comprehensive data to back up customer recommendations.



Scale AI investment


Total investment

Aircraft Parts Affinity Recommendation with AI


“Last year, we embarked on exciting collaborations in big data, artificial intelligence and cleaner, greener technology that we believe will deliver an even higher level of sophistication in the mobility solutions of tomorrow. Working with Scale AI, a Canadian supercluster, and IVADO Labs, a world-class ecosystem of internationally renowned researchers, we are bringing together our know-how and academic expertise to grow and improve our Customer Experience activities using artificial intelligence.”

— ​Jean-Christophe Gallagher, Executive Vice President, Services and Support and Corporate Strategy, Bombardier
Made possible through the
financial support of
Gouvernement du Québec
Gouvernement du Canada

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