Emergency Dept AI-Enabled Virtual Triaging and Queue Management Application

The Challenge

Humber River Health (HRH) recognizes the opportunity to develop an AI-Enabled Virtual Triaging and Queue Management Application to help navigate patients to the appropriate care at the appropriate time. HRH will apply AI and Machine Learning to forecast and optimize patient queues in the ED, determine the optimal pre-arranged time slot per patient, and dynamically adjust the time slot per patient to continuously optimize and manage the queue of patients using real-time/near-real-time data. The goals are to achieve more efficient use of health system resources, improve patient flow, reduce occurrences of unexpected surges in emergency department (ED) demand, and eventually redirect the volume of non-urgent patients accessing the ED to the most appropriate care.



Scale AI investment


Total investment


“Humber River Health is committed to working with our community and other partners to collectively learn to deliver innovative, safe and equitable healthcare. With one of the busiest Emergency Departments in Ontario, we are continuously leveraging technology to work for staff and physicians, giving them more time to spend with patients, eliminating inefficiencies, and reducing the chance of errors. AI furthers our ability to revolutionize the patient experience and deliver even higher quality care, resulting in a better patient journey from start to finish.”

— Barbara Collins, CEO, Humber River Health
Made possible through the
financial support of
Gouvernement du Québec
Gouvernement du Canada

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